Contact
Talk to SIRI Security — on WhatsApp, by email, or right now if it's urgent.
There's no ticket queue between you and a real person. Message SIRI Security directly on WhatsApp for the fastest response, write to us by email for a detailed or formal enquiry, or call the 24/7 line immediately if you're dealing with an active incident.
<2 hrsTypical WhatsApp response time during business hours
24/7Emergency incident line — always monitored
<1 business dayTypical email response time
Which channel actually gets you the fastest answer
Live tracking · scroll to see how to pick the right channel
Fastest for most people
WHATSAPP
For a quick question, a first conversation, or to get scoping started, WhatsApp is the fastest path to an actual person on the SIRI Security team — no ticket queue, no contact form.
Best for formal enquiries
EMAIL
Procurement questionnaires, RFPs, NDAs, detailed scoping documents and anything that needs an attachment or a written record are best handled over email.
For an active incident right now
CALL
If you suspect an active compromise, ransomware, or a breach in progress, call the 24/7 emergency line directly — don't wait on an email reply.
Regulatory clock
6-HOUR WINDOW
India's CERT-In Directions 2022 require breach notification within six hours of an incident being noticed — the emergency line exists specifically so that clock doesn't start before we're already helping.
One ecosystem
LEGAL + TECHNICAL
Where a matter needs both technical response and legal or regulatory counsel, SIRI Security coordinates directly with SIRI Law LLP rather than leaving you to manage two separate vendors.
The right channel depends on what you actually need
A contact form that disappears into a queue is the wrong answer to an urgent question.
Most of what people want to ask SIRI Security fits into one of three shapes: a quick question best answered in a short conversation, a detailed or formal request that needs a written trail, or an active incident that needs someone right now. Each of those has a specific, direct channel — not a single generic form that treats them all the same.
WhatsApp is the fastest way to reach a real person on the team directly — well suited to an initial conversation, a quick scoping question, or figuring out which SIRI capability actually fits what you're facing. Email is better suited to anything that needs to be formal or documented: a security questionnaire from your own customers, a request for proposal, an NDA before a deeper conversation, or a written record for procurement.
6 hours — CERT-In's breach-notification window
The regulatory clock that makes a 24/7, always-monitored emergency line a necessity rather than a nice-to-have for any organisation operating in India. (CERT-In Directions, 2022.)
If it's an active incident — ransomware, a suspected breach, unauthorised access, anything happening right now — skip the queue entirely and call the emergency line directly. It's monitored around the clock specifically so the first response doesn't wait on business hours.
What people get wrong when reaching out
Four ways the wrong channel slows down the response you actually need
None of these are hard rules — they're just the difference between a fast reply and an unnecessary delay.
01 — URGENCY
“I'll email about the incident and see what they say”
An active incident should go to the 24/7 emergency line directly, not into an email inbox that's checked on a business-day cadence — every hour matters against a six-hour notification clock.
02 — SPECIFICITY
“I'll just say ‘we need security help’”
A message that names what you're actually facing — a testing gap, a compliance deadline, an incident — gets routed to the right person immediately instead of starting with a round of clarifying questions.
03 — CHANNEL MISMATCH
“I'll send the RFP over WhatsApp”
Formal documents, questionnaires and anything that needs a written trail are handled far better over email, where nothing gets lost in a chat thread.
04 — ASSUMED HOURS
“WhatsApp is probably only monitored 9-to-5”
WhatsApp messages sent outside business hours are picked up the next business day rather than ignored — it just isn't the 24/7 channel; that's what the emergency line is for.
Ways to reach us
Every direct channel into SIRI Security
Pick the one that matches what you actually need right now.
WHATSAPP
Message Us Directly
The fastest way to reach a real person on the SIRI Security team for a first conversation or quick question.
- Typical reply within 2 hours (business hours)
- Best for scoping & quick questions
- No forms, no ticket queue
EMAIL
Write to Us
For detailed, formal or documented enquiries — procurement, RFPs, NDAs and security questionnaires.
- Typical reply within 1 business day
- Best for attachments & written records
- Reaches the right team directly
EMERGENCY LINE
Active Incident — Call Now
24/7 monitored line for active or suspected security incidents. Don't wait on an email reply.
- Monitored around the clock
- CERT-In 6-hour window aware
- Direct line into SIRI Response
SCOPE A PROJECT
Start a Conversation
Tell us what you're facing and we'll route it to the right SIRI Security capability directly.
- Offensive testing, MDR, AI security & more
- Routed to the right specialist
- No obligation to proceed
PRESS & MEDIA
Media Enquiries
For journalists and researchers requesting comment, briefings or background.
- Direct email routing
- Responded to within 1 business day
- Please include your deadline
VISIT US
Our Hyderabad Office
SIRI Security LLC is headquartered in Hyderabad, Telangana, and serves organisations across India and internationally.
- Hyderabad, Telangana, India
- By appointment
- Map & directions below
VISIT US — USA
Our Dallas, Texas Office
SIRI Security LLC also operates out of Dallas, Texas, serving U.S. and North American organisations.
- Dallas, Texas, USA
- By appointment
- Map & directions below
Set the right expectation
Generic contact form vs. email vs. WhatsApp — what actually differs
Internal service standards; actual response times vary with volume and complexity.
| Approach | Generic contact form | ||
|---|---|---|---|
| Typical response time | Unpredictable, no SLA | Within 1 business day | Within 2 hours (business hours) |
| Best for | General enquiries | Formal requests, RFPs, questionnaires | Quick questions, fastest path to a person |
| Suitable for an active incident | No | No — use the emergency line | No — call the emergency line directly |
| Attachments & written records | Limited | Yes | Limited — use email for formal documents |
| Monitored 24/7 | No | No (next business day) | No — the emergency line is the 24/7 channel |
Basis: SIRI Security LLC internal service standards. Actual response times may vary with enquiry volume and complexity.
What to expect when you reach out
Response times by channel, and why the emergency line exists
6 hrs
CERT-In notification window
The regulatory clock that starts once an incident is noticed, under India's CERT-In Directions 2022.
24/7
Emergency incident line
Always monitored — the direct path into SIRI Response for an active incident.
<2 hrs
WhatsApp, business hours
Typical time to a first reply on WhatsApp during business hours.
<1 day
Email, business days
Typical time to a first reply by email on a business day.
Compliance alignment
Standards & frameworks we align to
Our methodology is built around publicly recognised frameworks — not a proprietary checklist. Where a specific certification or attestation is completed and verified, it will be named here explicitly.
ISO/IEC 27001:2022
SOC 2 (AICPA TSC)
NIST CSF 2.0
MITRE ATT&CK
OWASP Top 10
OWASP Top 10 for LLM Applications
NIST AI RMF
ISO/IEC 42001
ISO 22301
CERT-In Directions 2022
Framework references reflect publicly available versions as of publication and describe the standards our methodology is aligned to; they are not a claim of certification, attestation, or audit completion unless stated explicitly elsewhere on this site.
Why contact SIRI Security directly
A direct line to the people doing the work, not a call centre
Multi-channel access built around what you actually need, not a single generic inbox.
01
A real person, not a queue
WhatsApp and email both reach the SIRI Security team directly — not a first-line support layer reading from a script.
02
Genuinely 24/7 for incidents
The emergency line is monitored around the clock, built specifically around CERT-In's six-hour notification window.
03
One ecosystem, not two vendors
Where a matter needs both technical response and legal or regulatory counsel, SIRI Security coordinates directly with SIRI Law LLP.
04
Routed to the right specialist
However you reach out, your message is routed to the specific SIRI Security capability that matches what you're facing — not a generic sales queue.
Common reasons people reach out
What are you getting in touch about?
Active security incident
Scoping a new engagement
Procurement / security questionnaire
Press & media
SIRI Academy & training
General question
What happens after you reach out
From your first message to next steps
01
You Reach Out
WhatsApp, email or phone — whichever fits what you need.
Immediate02
We Route It
Your message is routed directly to the right SIRI Security specialist.
Within hours03
A Real Conversation
A scoping call or written reply tailored to what you're actually facing.
1–2 business days04
Next Steps
A proposal and scope of work — or immediate action if it's an active incident.
As neededFrequently asked
Contacting SIRI Security, answered directly
What's the fastest way to reach SIRI Security?
WhatsApp, for almost everything that isn't an active incident — it reaches the team directly and typically gets a reply within about two hours during business hours.
Is WhatsApp monitored 24/7?
No — WhatsApp is monitored during business hours, with messages sent outside those hours picked up the next business day. For anything urgent outside business hours, call the 24/7 emergency line instead.
What should I do if I have an active security incident right now?
Call the emergency line directly at +91 79819 12046. It's monitored around the clock and built specifically around India's CERT-In six-hour notification window — don't wait on an email or WhatsApp reply for something happening right now.
Can we sign an NDA before a detailed scoping conversation?
Yes — this is a common and straightforward request. Mention it in your first email or WhatsApp message and we'll send one over before going into specifics.
How do I reach SIRI Law LLP instead of SIRI Security?
SIRI Security LLC and SIRI Law LLP are related but independent organisations. If your matter is legal or regulatory rather than technical, visit sirilawllp.com directly — and where a matter needs both, we coordinate between the two directly.
However you reach out, we'll get back to you
Start on WhatsApp, or write to us directly.
For anything happening right now, skip both and call the 24/7 emergency line.
24/7 for active incidents: +91 79819 12046
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